FAQ

FAQ2025-11-24T21:24:47+00:00
What is your cancellation policy?2025-11-24T20:49:48+00:00

Cancel anytime with no penalty. You can cancel by replying to your confirmation email or through this website.

Is my reservation guaranteed without a deposit?2025-11-24T20:49:20+00:00

Yes. We never collect payment or card details in advance. Everything is handled at the rental counter.

Can I use a debit card?2025-11-24T20:48:59+00:00

Debit cards must show a Visa or MasterCard logo and may require a credit check. Rules vary by company. Prepaid cards are not accepted.

Are there age restrictions?2025-11-24T20:50:06+00:00

You must be 21 or older at pickup. Drivers under 25 may be limited to certain vehicle classes and may be charged a daily young-driver fee.

What are Hawaii’s child-seat rules?2025-11-24T20:51:28+00:00

Ages 3 and younger must use a child safety seat. Ages 4 to 7 must be in a booster or child restraint. Children 8 or younger who are under 4’9″ must use a proper restraint system.

Do you offer monthly rates?2025-11-24T20:53:49+00:00

There are no standard monthly programs, but we can sometimes arrange an additional discount for long-term rentals.

Is insurance included?2025-11-24T20:50:24+00:00

Insurance is optional and can be purchased at the counter. Policies differ by rental company. We suggest comparing their coverage with your personal auto policy or travel insurance.

Are there any hidden charges?2025-11-24T20:53:32+00:00

No. All mandatory fees are listed on your confirmation.

Why are taxes and fees listed as estimates?2025-11-24T20:53:16+00:00

Base rental rates are fixed. Taxes and government fees can vary slightly and may change based on local regulations.

What do I need to bring when I pick up my Jeep?2025-11-24T20:48:22+00:00

Bring your valid driver’s license and a credit or debit card in your name. All major cards are accepted. If you are visiting from another country, bring your passport. If your license is not readable in English you will also need an International Driving Permit.

Can I get a weekly rate for rentals on multiple islands?2025-11-24T20:52:13+00:00

No. Each island requires its own reservation and rate.

How do I add my spouse or another driver?2025-11-24T20:50:43+00:00

Additional drivers are added at the counter. Extra-driver fees may apply. When we shop for your rate, we consider all drivers and book the option with the lowest overall cost.

Do you offer child safety seats?2025-11-24T20:52:56+00:00

All suppliers offer child seats as an optional add-on.

Can I take my Wrangler off-road?2025-11-24T21:03:58+00:00

Our partners do not allow off-roading in Waipio Valley or dirt roads leading to Polihale Beach. Unfortunately, no off-road use is allowed, regardless of the company booked or vehicle type. You are restricted to paved roads.

Do I need an international driver’s license?2025-11-24T20:51:00+00:00

You only need your valid license from your home country. An international permit is helpful as a translation but not required if your license is in English.

Are the vehicles the same as on the big rental company websites?2025-11-24T20:51:47+00:00

Yes. You receive current-model vehicles with air conditioning, automatic transmission, and unlimited miles.

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